The Win-Win Thinking formula by Stephen R. Covey in his book
“The 7 Habits of Highly Effective People” is about constantly seeking mutual
benefit in all human interactions. He explained beautifully in the 4th
Habit, it's not about being nice or compromising where both parties feel
they've lost something; it's about finding a "Third Alternative"—a
solution where all parties feel good about the decision and are committed to
the action plan. It requires a balance of courage (expressing your needs) and
consideration (understanding the other's needs), rooted in the Abundance
Mentality—the belief that there's enough success and resources for everyone. How it works......
Scenario: A family of four (parents and two teenagers) is
deciding on a summer vacation.
Teen 1 (Win-Lose): Wants a week at a theme park; anything
else is a "lame" loss.
Parent 1 (Lose-Win): Agrees to the theme park to avoid
conflict, but secretly resents the cost and chaos.
The Win-Win Solution: The family discusses the underlying
needs. The teens want excitement and independence. The parents want relaxation
and quality time. They decide on a trip combining both: a few days near a
scenic national park with hiking/water sports (fulfilling relaxation/quality
time) followed by a short two-day stay at a theme park resort (fulfilling
excitement/independence). This "Third Alternative" meets the most
important needs of everyone.
Win-Win Outcome: Everyone is genuinely excited and committed
to making the trip a success.
Scenario: You and a colleague, who are on different
projects, both urgently need the company's only high-speed scanner for a
critical deadline.
Win-Lose Approach: You grab the scanner first and tell your
colleague they'll have to wait. They lose.
The Win-Win Solution: You approach your colleague and say,
"I know we both need this scanner desperately. My critical documents are
only 50 pages, but yours are over 300. How about I use it for the next hour to
scan my critical pages, and then I'll immediately hand it over to you for the
rest of the day, and I'll even help you prep your documents while it's
scanning?"
Win-Win Outcome: You meet your immediate critical need, and
your colleague gets the vast majority of the time and extra help, strengthening
your professional relationship and ensuring both deadlines are met without
major conflict.
Lose/Win, where one person gives in easily to please the
other, often leading to suppressed feelings and resentment. He has no demands,
no standards, no expectations, and no vision, and hence is easily intimidated
by the ego strength of others.
Lose/Lose is the destructive outcome when two stubborn,
ego-driven individuals clash, resulting in both parties suffering. A slightly
less confrontational option is Win (or "Win/Don't Care"), where one
person focuses only on achieving their goal, without actively trying to make
the other person lose. Finally,
Covey's Daughter and Delegation: The Win-Win Agreement
Covey describes an incident with his 16-year-old daughter
where he moved from a Win-Lose delegation style ("Do this task exactly as
I say") to a Win-Win Performance Agreement.
The agreement included five key elements that had to be
mutually understood and committed to:
Desired Results: What needs to be accomplished (e.g., a
sparkling clean kitchen).
Guidelines: The acceptable parameters within which the
results must be achieved (e.g., must be done before 6 PM, do not use the
expensive linen towels).
Resources: The tools and support available (e.g., access to
all cleaning supplies, money for a new brush).
Accountability: The standards of performance and time frame
(e.g., a check-in at 5:30 PM, sparkling clean once a week).
Consequences: What will happen (positive and negative) as a
result of the agreement. By jointly creating this agreement, his daughter felt
empowered and accountable. Here she was liberated from monitoring on her
technic, methods the way she does the work as agreed upon. She will not be
punished or rewarded if she did not do the task the way we expected she should
do. She was confident his standards would be met. This transformed a chore into
a mutually understood Win-Win outcome.
Covey described a seminar where 800 executives gathered to
reward 40 top executives. He highlights that while the talk was about teamwork
and collaboration, the system—a competitive annual ranking that rewarded only
the top few—was fundamentally Win-Lose.
The powerful takeaway is: If you talk Win-Win but reward
Win-Lose, you'll have a losing program on your hands. Covey said, No doubt, 40 people
have won, but 760 people lost. He made them use the formula of cooperation and synergize
with structural changes of the organisation. This resulted next year 1000
executives gathering and 800 received awards, besides individual awards to a few.
For Win-Win to survive in an organization, the systems
(compensation, training, information) must support it. If you want teamwork,
you must reward team results, not just individual heroism. The structure of
rewards must align with the philosophy of cooperation.
The Third Eye: Win-Win in Sports (A Win-Lose Arena)
It's true that in a final game of a sport, the ultimate
result is Win-Lose (one team wins the trophy, the other loses the game).
However, looking with the "third eye" reveals profound Win-Win
opportunities within the competition: we hear in most of the sports people
saying one team won the game and the other won the hearts of the people. That
is called Sport, not battle.
Win-Win for the Spectators/League: A fierce, respectful, and
well-played competition (where both teams push each other to their limits) is a
Win for the fans, media, and the sport's overall revenue and image.
Win-Win for the Athletes (Self-Improvement): Athletes on
both teams Win by playing in a high-stakes, competitive environment. The
opposing team pushes the winner to perform at their absolute peak, and the
"losing" team gains invaluable experience, identifying weaknesses and
developing resilience that fuels future growth. Both teams win by getting
better.
Win-Win for the Relationship: When the competition is played
with integrity and mutual respect, the relationships between the players,
coaches, and organizations are strengthened, ensuring a positive long-term
environment for the sport
Seeking solutions and agreements that are mutually
beneficial and satisfying. The Third Alternative. "Don't compromise.
Instead, look for an inventive solution that fully addresses the deepest
concerns of all parties."
Character Traits: "Integrity (sticking to your values),
Maturity (balance of courage and consideration), and Abundance Mentality
(belief in plenty for all).",Nourish your inner security. Your belief in
scarcity is the biggest threat to genuine Win-Win.
Pillars, "Emotional Bank Account (high trust), Win-Win
Agreements (clear expectations), and Win-Win Systems (aligned
structures)." Build trust first. A high Emotional Bank Account allows you
to have the courage to seek a Win-Win without fear of damaging the
relationship.
Safety Net, "Win-Win or No Deal. If a mutually beneficial solution can't be found, it is better to agree to amicably walk away than to force a detrimental, low-trust outcome." "Be willing to walk away. Knowing you can say ". "No Deal" gives you the courage to truly advocate for your own Win, making a true Win-Win more likely."
No comments:
Post a Comment